Support

Get in touch.

We answer member emails personally. Usually within a few hours during open hours, next morning otherwise.

Common questions

Can I cancel my membership?+

Yes. Go to your /membership page and click "Manage subscription" — Stripe's portal lets you cancel, change tiers, or update your card.

What if I lose my phone at the door?+

Tell the host. They can look you up by name in our staff system and check you in manually.

How many guests can I bring?+

Depends on your tier. Bronze is solo. Silver is +3. Gold is +9. Platinum is +14. Diamond is +19. The number is shown on your QR pass.

Can I leave and come back the same night?+

Yes (any monthly tier — Bronze, Silver, Gold, Platinum, Diamond). Re-scans don't burn another entry. Copper passes are one-entry only.

What if my QR doesn't scan?+

The host can look you up by name and check you in manually. The scanner is the fast path, not the only path.

Refunds?+

Monthly memberships can be canceled anytime; access continues through the end of the current billing period. Copper single-event passes are non-refundable but transferable to another night if requested before doors open.